Terms & Conditions

Effective Date: 15/02/2026

1. Definitions and Interpretation

1.1 In these Terms:

“Company”, “We”, “Us”, or “Our” means Advanced Energy Protection Limited, a company registered in England and Wales under company number 17025041 whose registered office is at 1 Kingswood Close, Boldon Colliery, United Kingdom, NE35 9LG.

“Client”, “You”, or “Your” means the business entity or individual engaging the Company’s Services.

“Supplier” means any third-party electricity or gas supplier introduced to the Client.

“Services” means energy brokerage, procurement, negotiation, contract placement, protection review, and associated consultancy services.

“Letter of Authority” or “LOA” means written authority granted by the Client permitting the Company to obtain information and liaise with Suppliers on the Client’s behalf.

2. Appointment and Scope of Services

2.1 The Client appoints the Company to act as its non-exclusive energy broker and intermediary.

2.2 The Company may:

• Obtain consumption data and contract information.
• Source and compare Supplier quotations.
• Negotiate pricing and contractual terms.
• Present contract options.
• Facilitate contract placement upon Client instruction.
• Provide renewal monitoring where agreed.

2.3 The Company does not generate, distribute, or supply energy.

2.4 The Client retains sole responsibility for reviewing and approving any Supplier contract.

3. Regulatory Status

3.1 The Company operates within the UK energy market framework overseen by Ofgem.

3.2 The Company is not regulated by the Financial Conduct Authority unless expressly stated.

3.3 The Company acts as agent of the Client unless otherwise agreed in writing.

4. Client Obligations

4.1 The Client shall:

• Provide accurate and complete site and consumption information.
• Notify the Company of material changes.
• Review Supplier contract terms prior to acceptance.
• Ensure the signatory has authority to bind the business.

4.2 The Client acknowledges that any energy supply contract is directly between the Client and the Supplier.

5. Fees and Commission

5.1 The Company is typically remunerated by commission paid by the Supplier.

5.2 Commission may be structured as:

• An amount incorporated within the unit rate.
• A fixed fee.
• A percentage of contract value.
• A consultancy fee agreed in writing.

5.3 Commission disclosure shall be provided upon request and in accordance with regulatory requirements.

5.4 Where a direct consultancy fee applies, payment terms shall be as stated in writing.

6. Commission Clawback

6.1 The Client acknowledges that Supplier commission forms the commercial basis upon which the Company provides its Services.

6.2 Suppliers may reclaim or withhold commission in circumstances including (without limitation):

• Early termination.
• Contract cancellation.
• Change of tenancy (Client must give a minimum of 30 working days’ notice of Change of Tenancy Date).
• Non-payment or breach.
• Material consumption discrepancies.
• Contract renegotiation within term.

6.3 Where commission is clawed back as a result of the Client’s actions or breach, the Company reserves the right to recover:

• The full clawed-back amount; or
• A pro-rata amount reflecting the unfulfilled term.
• Reasonable administrative costs.

6.4 Such sums shall be payable within fourteen (14) days of written demand.

6.5 Interest may be charged pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

6.6 Any deliberate attempt to circumvent or avoid commission shall constitute a material breach of these Terms.

7. Letter of Authority

7.1 The Client agrees to provide a signed Letter of Authority where required.

7.2 Under the LOA, the Company may:

• Request consumption data and billing history.
• Obtain quotations.
• Communicate with Suppliers and relevant industry bodies.
• Negotiate contract terms.

7.3 The Company shall not enter into a binding contract without explicit Client instruction unless separately agreed.

7.4 The LOA shall remain valid for twelve (12) months unless revoked in writing.

7.5 Revocation shall not affect:

• Contracts already placed.
• Commission entitlement arising from contracts secured prior to revocation.

7.6 The Client agrees not to circumvent the Company by entering directly into negotiations with any Supplier introduced by the Company during the validity of the LOA and for twelve (12) months thereafter.

7.7 Electronic signatures shall be valid and binding.

8. Supplier Contracts and Liability

8.1 Any supply agreement is a contract solely between the Client and the Supplier.

8.2 The Company is not responsible for:

• Supplier performance;
• Billing disputes.
• Supply interruptions.
• Changes in charges applied under Supplier terms.

9. Microbusiness Protections

9.1 Where the Client qualifies as a microbusiness under Ofgem definitions, additional regulatory protections may apply.

9.2 The Client is responsible for notifying the Company of its microbusiness status.

10. Data Protection

10.1 The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

10.2 Data may be shared with Suppliers and industry bodies for the purposes of providing the Services.

11. Limitation of Liability

11.1 Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be lawfully excluded.

11.2 Subject to clause 11.1:

• The Company’s total liability shall not exceed £10,000 or the commission received in relation to the relevant contract (whichever is higher).
• The Company shall not be liable for indirect or consequential losses including loss of profit, revenue, anticipated savings, or business interruption.

12. Complaints Procedure

12.1 Complaints must be submitted in writing to:

• Email: complaints@aeprotection.co.uk
• Address: 1 Kingswood Close, Boldon Colliery, United Kingdom, NE35 9LG

12.2 The Company will acknowledge complaints within five (5) working days and aim to issue a final response within twenty-eight (28) days.

12.3 Eligible microbusiness Clients may escalate unresolved complaints to the Energy Ombudsman.

13. Confidentiality

13.1 Both parties agree to maintain confidentiality of commercially sensitive information unless disclosure is required by law.

14. Force Majeure

14.1 The Company shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control.

15. Termination

15.1 Either party may terminate the engagement in writing prior to contract placement.

15.2 Termination does not affect:

• Any Supplier contract already entered into.
• The Company’s entitlement to commission or clawback recovery.

16. Governing Law and Jurisdiction

16.1 These Terms are governed by the laws of England and Wales.

16.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. Amendments

17.1 The Company reserves the right to update these Terms from time to time. The latest version shall be made available upon request or published on the Company’s website.