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To raise a formal complaint please email: Complaints@aeprotection.co.uk.

A member of our friendly team will acknowledge your complaint within 5 working days. We will carry out an extensive investigation of your complaint, where possible we will get back to you within 28 working days to provide you with a resolution, sometimes way may take longer due to the complexities of the complaint but we will communicate with you in such event.

To avoid delays and to reach a amicable resolution as quickly as possible, please provide the following information within the body of your email:
 

• Business Name.
• Contact Name.
• Contact Number.
• Nature of your complaint.
• All evidence supporting your complaint.
   

The Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if a deadlock has been reached.

The Energy Ombudsman is impartial and free to use.

 The Energy Ombudsman can be contacted in the following way:

    • Name: Energy Ombudsman
    • Website: www.energyombudsman.org
    • Email: enquiry@energyombudsman.org
    • Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
    • Post: Energy Ombudsman
                      P.O. Box 966
                      Warrington, WA4 9DF